Points of contact for the topic of cybersecurity

Federal Chancellery – Cybersecurity

In the area of cybersecurity, the Federal Chancellery is responsible for strategic coordination within public federal administration in Austria, which also includes European and international coordination.

Department I/8 – Cybersecurity, GovCERT, NIS Office and ZAS
Email: cybersecurity@bka.gv.at

Strategic Network and Information Systems Security Office (NIS Office)

As part of Department I/8 within the Federal Chancellery, the Strategic Network and Information Systems Security Office is responsible for matters relating to the implementation of the legal obligations arising from Directive (EU) 2016/1148 (NIS Directive) in Austria and from the Network and Information Systems Security Act (NIS Act).

Web: www.nis.gv.at (in German)
Email: nis@bka.gv.at

Government Computer Emergency Response Team – GovCERT Austria

GovCERT Austria is the Government Computer Emergency Response Team in Austria. The Federal Chancellery manages GovCERT Austria in cooperation with CERT.at, with the aim of being able to respond to and prevent security incidents relating to information and communications technology (ICT).

Email: reports@govcert.gv.at (contact address for security incidents) and team@govcert.gv.at (for all other enquiries)
Web: GovCERT Austria
Reporting platform for institutions of the public administration, under the NIS Ac

Cybercrime:  Criminal Intelligence Service Austria – Cybercrime Competence Centre (C4)

The Cybercrime Competence Centre (C4) coordinates nationwide efforts to tackle cybercrime. The C4 also operates a reporting channel, which you can contact if you suspect a cybercrime has been committed or if you require any assistance or information.

If you have been the victim of a crime or have specific information relating to a perpetrator, you can report the crime at any police station. It is not currently possible to file a complaint via the reporting channel.

Cybercrime reporting channel
Email: against-cybercrime@bmi.gv.at
Web: Cyber crime (BMI) (in German)

State Security and Intelligence Directorate (DSN) – Cyber Security Centre (CSC)

The Cyber Security Centre of the State Security and Intelligence Directorate is responsible for incidents relating to state security, in particular the protection of critical infrastructure and constitutional institutions.

Email: csc@dsn.gv.at

Federal Ministry of the Interior
Department IV/10 Network and Information Systems Security

Department IV/10 Network and Information Systems Security acts as operational NIS authority for Austria. This includes the enforcement of requirements of the Network and Information Systems Security Act (NISG)  for operators of essential services, digital service providers and entities of public administration. Furthermore, Department IV/10 plays a coordinating role within the national coordination structures OpKoord and IKDOK and also supports its constituency in the field of cyber prevention.

E-Mail: post@nis.gv.at
Network and Information Systems Security Act (NISG) (in German)

National Computer Emergency Response Team – CERT.at

The Austrian National Computer Emergency Response Team (CERT.at) is an initiative that was set up by Austrian domain name registry nic.at GmbH in 2008. Since March 2019, CERT.at has also acted as the National Computer Emergency Response Team in accordance with the NIS Act. CERT.at is the point of contact for security-relevant ICT events in Austria and is the hub for information within Austrian organisations and companies for cybersecurity issues. In the event of attacks on ICT systems at national level, CERT.at coordinates and notifies the relevant network operators and the local security teams in charge.

Web: www.cert.at 
Reporting platform for operators of essential services and for providers of digital services in accordance with the NIS Act

Sector-specific Computer Emergency Response Team (CERT) – Austrian Energy CERT (AEC)

In accordance with the Austrian Network and Information System Security Act (NISG), the Austrian Energy CERT (AEC) is the sector-specific Computer Emergency Response Team for the Austrian energy sector. The AEC's tasks include processing daily incoming requests and security notifications, providing training activities, participating in international cybersecurity exercises and cooperating in the creation of technical security concepts for the Austrian electricity and gas industry. Moreover, the AEC acts as a single point of contact in the event of national and international security incidents in the energy sector.

Web: www.energy-cert.at
Notification platform for operators of essential services in the Austrian energy sector in accordance with the Austrian Network and Systems Security Act (NISG)

Cyber Defence: Federal Ministry of Defence (BMLV)

Cyber defence encompasses all security measures for information and communication technology (ICT), as well as all measures for defending against cyber attacks that threaten the sovereignty of the Republic of Austria. In Austria, this is the responsibility of the Federal Ministry of Defence (BMLV).

Web: Austrian Armed Forces

Cyber diplomacy: Federal Ministry for European and International Affairs (BMEIA)

Cyber diplomacy encompasses diplomatic measures for preventing and responding to malicious cyber attacks. In Austria, this is the responsibility of the Federal Ministry for European and International Affairs (BMEIA). At the EU level, a major part of cyber diplomacy is establishing common positions and strategies on cyber issues, particularly at the United Nations, where two parallel processes of standardisation began in 2019.

Web: Cybersecurity – BMEIA, Austrian Foreign Ministry

ICT Security Portal

The ICT security portal is an inter-ministerial initiative in cooperation with Austrian businesses, academia and other public bodies and acts as a central Internet portal for topics related to security in the digital world. If, in spite of all of the precautionary measures, there is an emergency, the portal provides helpful information and advice for those affected, as well as contact information of reporting centers.

Email: IKT-Sicherheitsportal@bmdw.gv.at
Web: www.onlinesicherheit.gv.at (in German)