Citizens Service

Please note

For tourism questions on Austria, please visit

You have questions ...

  • for the Federal Chancellor, for the Federal Ministers in the Federal Chancellery
  • about current government policy issues
  • about the European Union
  • about public administration in Austria
  • about the political system in Austria
  • about personal matters

The Europe helpdesk and service hotline at the Federal Chancellery is at your disposal in order to provide you with comprehensive and competent advice and information.

Service hours

Monday to Friday from 8 a.m. to 4 p.m. (on working days)


+43 800 222 666 (Free hotline)


Postal address

Citizens Service
Federal Chancellery of Austria
Ballhausplatz 2
1010 Vienna


+43 1 531 15-204 274