Family Service
You can reach the Family Service of the Federal Chancellery by sending an e-mail (familienservice@bka.gv.at) or calling the service hotline +43 800 240 262 from Mondays to Thursdays from 9 a.m. to 3 p.m..
The team of the Family Service informs you about the federal family benefits in Austria, e.g.:
- Family allowance
- Family hardship Fund
- Family hospice leave hardship fund
- Family and partner counselling centres
- Counselling centres on the topic separation and divorce
- Parental education
- Free use of public transport for school pupils and apprentices
- School textbook programme
- Brochures of the division family and youth
We provide you with general legal information, not legally binding. Your call is free of charge from the Austrian telephone network and you can remain anonymous.
Tip
In the area of family allowance, the Austrian Tax Office (Finanzamt Österreich) examines claim requirements and carries out payments and data changes. The Family Service of the Federal Chancellery is not part of the Austrian Tax Office and has no access to personal data.
You can find all contact details of the Austrian Tax Office on the website of the Federal Ministry of Finance (in German).